Add New Custom Question
Select the Custom Questions section from the menu and click the Add new button at the top right of the opened page. You can also click Add new question button on the middle of the form for the first custom question.
Choose one of the question types: Multiple Choice, Range, Centered Range, Text, or Yes / No
Add Multiple Choice
Question To Ask Customers: Enter the question to be asked to the customer. For example: What is your hair type?
Display Name: How will the question appear on the widget? For example: Hair Type: Wavy. Here, Hair Type is the display name field."
Questions To Choose From: Create the options for the answer to the question from here. There should be a minimum of 2 options. You can add more options as needed using the +Add Option button below. Remove the option you want to delete with the Trash icon next to it.
To save changes, click Continue button.
Next steps, you should edit your Product Filtering settings for your custom question you have created.
Add Range Question:
Question To Ask Customers: Enter the question to be asked to the customer. For example: How is the product's response time?
Display Name: How will the question appear on the widget? For example: Response Time
Min Label: Label for the minimum score. For example: Slow
Max Label: Label for the maximum score. For example: Fast
To save changes, click Continue button.
Next steps, you should edit your Product Filtering settings for your custom question you have created.
Add Centered Range Question:
Question To Ask Customers: Enter the question to be asked to the customer. For example: How does this product fit you?
Display Name: How will the question appear on the widget? For example: Fit
Min Label: Label for the minimum score. For example: Tight
Center Label: Label for the optimum score. For example: Perfect
Max Label: Label for the maximum score. For example: Loose
To save changes, click Continue button.
Next steps, you should edit your Product Filtering settings for your custom question you have created.
Add Text Question:
Question To Ask Customers: Enter the question to be asked to the customer. For example: What is your favorite feature in the product?
Display Name: How will the question appear on the widget? For example: Favorite Feature
To save changes, click Continue button.
Next steps, you should edit your Product Filtering settings for your custom question you have created.
Add Yes / No Question:
Question To Ask Customers: Enter the question to be asked to the customer. For example: Was the delivery made on time?
Display Name: How will the question appear on the widget? For example: Delivery Time
To save changes, click Continue button.
Next steps, you should edit your Product Filtering settings for your custom question you have created.
Product Filtering
All products: Select if the Custom Question you created will be applicable to all products.
Only for specific products: Select if the Custom Question you created is only applicable to certain product types. When selected, prepare the conditions for when your created question will be valid from the Product selection criterias.
Add filter: Activates when any of the above conditions (filters) are prepared while Only for specific products is selected. When the button is clicked, the prepared condition is added. To delete, click the trash icon next to it, and to add a new condition, fill in the options and use the Add filter button again.
Can Customers Skip This Question?
If yes, answering this question by customers will be optional; if no, it will be mandatory.
Sharing: Choose the visibility of the given answers on the widget of your website. If you select Public, it will be visible, but if you select Private, this question will not be published on the widget on your website; you can manage it only from the Superdesk panel.
Attributes: This is for categorizing the question. If the answer is related to the product, choose Product; if it's related to the customer, choose Customer; if it's related to the store, choose Company. Then, create the custom question with the Create custom question button.